On my way to the last #CX19 class, I am thinking about our past lecture about #s

On my way to the last #CX19 class, I am thinking about our past lecture about #servicescapes. The 9/11 Museum, in NYC, is one of the most evident ways of how #tourism and #history are intertwined, and of how remembering and forgetting are experiential practices for consumers.

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Author: editor

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