by: Harry Johnson |
All Nippon Airways (ANA), Japan’s largest and 5-Star airline for 10 consecutive years, will offer “Quick & Light Meal” and “No Thank you Option” as new options for its international in-flight pre-order meal service starting on flights departing March 31, 2023, allowing passengers to select their preferred meal option twenty-four hours prior to the flight departure time.
For passengers wanting to keep it simple, the “Quick & Light Meal” service offers a salad, sandwich and dessert on a single plate in First and Business Class on Europe, North America and selected Asia routes where course meals are served. The “No Thank you Option” service allows passengers to cancel their meal in advance if they do not wish to have their meal served after takeoff*1 on board international routes and in all classes. The introduction of both services will provide passengers with an inflight experience tailored to their specific needs.
“As a customer focused airline wanting to provide passengers with options that make their flight experience better, we view our actions from their perspective by creating personalized in-flight accommodations available for each passenger,” said Tomoji Ishii, Executive Vice President, Customer Experience Management and Planning of ANA. “By offering various options for services in-flight, ANA gives passengers greater flexibility and control over how they experience our brand.”
Prioritizing the return to global air travel, the ANA Group has pledged to offer continuous support to our global community, enhancing customer satisfaction and developing higher-quality products and services. As part of the ANA Future Promiseblank initiative, reducing food waste by 50% by Fiscal 2050*2 in-flight and at airport lounges is a priority goal and today’s announcement supports this effort. This goal by has also been supported by efforts in food waste recycling, composting and the number of in-flight meals on board each aircraft.
ANA will continue to strive to provide services that satisfy our customers and contribute to the achievement of the SDG’s through the development of environmentally friendly services and products as part of its ANA Future Promise initiative.
*1 Meal before arrival for flights departing late night
*2 50% reduction from FY2019
Full article: ANA Expands International In-Flight Pre-order Meal Service
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