Journey Beyond commences seven-day agent and guest servicing

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Journey Beyond has announced an extension of its Travel Centre operations to seven days a week, to enhance the agent and customer experience. Commencing from this weekend, October 29, 2024, the Journey Beyond Travel Centre, previously open from Monday to Saturday, will also open on Sundays.

During the initial phase, the Travel Centre will service bookings and enquiries for Journey Beyond Rail, Darwin Harbour Cruises, and Journey Beyond Cruise Sydney. Phase two, beginning on January 21, 2024, will see seven-day servicing extended to Outback Spirit, Sal Salis Ningaloo Reef and Melbourne Skydeck.

“As a trade-oriented and customer-centric business, this expansion reflects our commitment to providing exceptional service. By opening seven days a week, the Travel Centre schedule aligns with the trains, tours, lodges and experiences that Journey Beyond operates seven days a week, allowing for enhanced agent and customer support,” says Nigel Brohier, General Manager, Travel Centre.

“Whether it’s a last-minute booking, itinerary changes, travel emergency, or guest enquiry, our agents and customers can rely on us for immediate support.” The Travel Centre operating hours will be 9:00 am to 5:00 pm on Saturday and Sunday and 8.00am to 6.00pm Monday to Friday (ACST). The Travel Centre can be contacted on 1800 703 357.

In addition to extended service hours, Journey Beyond is preparing to launch a new Trade Online Booking Engine for agents for Outback Spirit and Journey Beyond Cruise Sydney. This will allow agents to book directly online, saving time, and provide increased control over bookings. Access to these Online Booking Engines is 24/7. This is a demonstration of Journey Beyond’s commitment to agents, in working towards a ‘one-stop shop’ for trade partners for all of the experiences within the Journey Beyond portfolio.



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