Sabre and iCoupon Partner for Flight Disruption Compensation


Sabre – a prominent online flight booking service provider has recently partnered with iCoupon. Sabre is a leading supplier of software and technology solutions for travel industry whereas iCoupon is a leading digital vouchering platform. With Sabre-iCoupon partnership, airlines can turn passenger and staff boarding passes into vouchers that can be immediately redeemed at airport restaurants and retailers.

This collaboration aims to empower Sabre’s airline clients to improve the passenger and crew experience when faced with flight disruptions.

“Sabre has deep global expertise in minimizing the impact of airline disruption, so we’re thrilled that we will be working closely together through this new agreement,” said Richard Bye, CEO of iCoupon. “This alliance will support our global expansion plans by enabling us to offer our innovative solution to more airlines across the world, while allowing airlines to improve efficiencies, reduce costs, and improve passenger satisfaction during times of disruption.”

Sabre’s intelligent service recovery solutions are utilized by airlines worldwide to effectively address passenger reaccommodation challenges. These solutions include self-service options that allow travelers to conveniently select their preferred flights. iCoupon’s technology will complement Sabre’s existing expertise and offerings. By eliminating the need for physical vouchers, iCoupon provides an eco-friendly solution that enables airlines and ground handlers to issue digital vouchers directly to passengers’ boarding passes in the event of significant delays or disruptions. Passengers can effortlessly redeem these vouchers instantly at any iCoupon-integrated restaurant or retailer using their mobile or printed boarding pass. This solution can also be applied to facilitate staff and crew meal entitlements.

“Even with the very best network plan and the most optimal scheduling, unexpected delays and disruptions happen for all sorts of reasons,” said Corrie DeCamp, Senior Vice President, Product Management for Sabre Travel Solutions. “And when a disruption does happen, passengers expect and demand instant solutions. Providing immediate compensation through unique barcodes on boarding passes that passengers already have streamlines processes for airlines while minimizing what can be a stressful situation for both passengers and airline staff. We’re delighted to be bringing our airline partners the opportunity to add iCoupon to their disruption strategies.”

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