Considered the most prestigious honor among IHG Hotels & Resorts properties and colleagues, the annual Spirit of True Hospitality Awards program acknowledges hotels across the Americas – including the U.S., Canada and Latin America – for exceptional performance among several key customer criteria, including cleanliness and overall customer service and satisfaction.
Spirit of True Hospitality Awards winners received scores of 90 or higher (out of 100) on Guest Room Cleanliness and Guest Love (satisfaction) surveys. Holiday Inn Club Vacations Sunset Cove and Panama City Beach Resorts were two of nearly 400 winners selected among nearly 4,300 mainstream, upscale and luxury hotels in the IHG Hotels & Resorts network across the Americas.
“We are very proud of the hard-working teams at our Sunset Cove and Panama City Beach Resorts for earning this award, as it reflects their unwavering commitment to providing exceptional service and memorable experiences to our owners and guests,” said Thad Gregory, Senior Vice President of Resort Operations at Holiday Inn Club Vacations Incorporated. “These resorts have been favorites among our owners and Club members for years. While each destination offers its own unique experience, both resorts are perfect for families seeking a scenic beach getaway with plenty of local activities to enjoy.”
Situated on Marco Island, next to the city of Naples, Florida, Sunset Cove Resort overlooks the Gulf of Mexico and features three-bedroom Signature Collection villas, the Company’s luxury product. In addition to its beaches and parks, Marco Island is known for its abundance of outdoor activities, such as golfing, fishing and boating.
Located on Florida’s Emerald Coast, Panama City Beach Resort is a beachside property that offers direct beach access and waterfront views of the Gulf in all its accommodations. Panama City Beach is a popular beach town with numerous family-friendly attractions, well-known events and festivals throughout the year and a vibrant nightlife.