LEHI – Peggy Lundberg planned to travel to Virginia with companions until dramatic changes in her life. I was given full credit for it by American Airlines, who also stated that I had a time to use the credit. ”Seven months later, she was ready to use her$ 1,200+ flight credit. “ I went online to book the ticket and it would n’t let me book it, ” she said. Lundberg called American’s customer support pronto and got awful information. People had previously purchased tickets from Pennsylvania using her credit for a lady with a completely different name. According to Ludberg, the thief allegedly stole a credit worth more than$ 1,200. ( Josh Szymanik, KSL TV )“ I don’t know her. Not heard of her. Don’t know anything by that name, ” Lundberg said. It gets worse. Lundberg won’t find her breaks up. Also though, American’s website says just she may use her flight breaks, since it ’s her name on the original ticket. “’I’m sad this happened but there’s everything we can do about it, ’ is what he said, ” Lundberg said of her visit to American’s customer support. That did n’t area with her, so she contacted the KSL Investigators. Are flights required to provide a compensation for lost funds? Federal law does protect your bank accounts or credit cards from thieves and hackers, but travel funds protections are not available. “It’s really a case-by-case basis, ” said Katy Nastro of the travel website, Going. There is no official law governing whether or not they are required to restore them. ”So, how do flight funds find stolen? Generally, it ’s through bogus travel booking sites, Nastro said. They are polished, frequently appearing to be legitimate websites with the added bonus of significant reductions and asking the right questions. Scammers aim to deliver your information on a metal dish, Nastro said. Details like names, addresses, obligations, and travel record numbers. What happened? What transpired with Peggy Lundberg’s funds, the KSL Investigators contacted American Airlines. At Salt Lake International Airport, there is an American Airlines desk. ( Eddie Collins, KSL TV)It appears in her situation, the criminal basically booked a seat in Lundberg’s brand using just a small portion of her flight payment. Therefore, American re-issued the residual credit as journey credit that can be used by anyone. “ I would like to get my credit back, ” she said. We contacted American about that, and they responded with a “no, ” referring to the terms and conditions for their travel credit, which state lost or stolen credits wo n’t be replaced. As they would with money, people are instructed to keep those numbers safe. ”So, no record compensation for Lundberg. In a statement, an American Airlines spokesperson wrote, “Customer service is paramount to American, and we do not handle swindlers taking advantage of our clients. ”Is that any remedy? Nastro said go funds vary from airport to airport, and “no” will not always be the solution. She advises that if you receive an answer, you should respectfully stand up and try again. “It does n’t hurt to continually contact the airline, ” she said. Because it could just be that you are in the right and need to speak with someone who may have a little more experience handling your particular situation. ”
